All Local Authorities undertake street cleaning and carry out regular inspections to monitor the performance of these services and the cleanliness of the streets. The most effective way of achieving a continuous improvement to local street cleaning is to monitor the performance of internal or contracted crews. However previously there has been a time delay in reporting on the performance of crews from the time the work had been completed.

Local Authorities require a system that makes it easy for inspectors to report on the cleanliness of streets in real time, and for this information to be rapidly made available to managers. 

Working with the London Borough of Ealing, iBase developed an application based around an electronic form-based data capture system for PDAs which had already been proven in Local Authorities across the UK. The application combines field-based monitoring, recording and reporting of council or contractor services. The solution has since evolved into the Performance Monitoring System (PMS) module and has been adopted by a leading service provider.